Question 1

What is IndoBSD?

Accepted Answer

IndoBSD is an ICT system integrator company focused on providing comprehensive technology solutions for businesses, including network infrastructure, cloud computing, and cybersecurity.

Question 2

Where is IndoBSD office located?

Accepted Answer

Our headquarters is located at Tempo Scan Tower 32/F, Jl. H.R. Rasuna Said, Kav 3-4, South Jakarta 12950.

Question 3

Why choose IndoBSD solutions?

Accepted Answer

We develop reliable, long-term ICT solutions and plan alongside our clients to ensure systems keep up with growing business needs, avoiding unnecessary "quick fix" expenses.

Question 4

How can I contact support?

Accepted Answer

You can contact our support team via the Contact page, or chat directly via WhatsApp using the button in the bottom right corner.

Question 5

What is BSDTrustGate?

Accepted Answer

BSDTrustGate is a Secure Access solution providing Identity-Based Access Control, Zero Trust Architecture, and centrally managed policies to secure remote work and protect compromised devices.

Question 6

What are the key features of IDVE?

Accepted Answer

IDVE (Virtual Infra) offers Sovereign Hyperconverged Infrastructure (HCI), open-source based virtualization, high availability, and disaster recovery, suitable for private clouds and data sovereignty compliance.

Question 7

How does the NOC System help operations?

Accepted Answer

Our NOC System provides unified network and service monitoring, real-time alerting, root cause analysis, and SLA monitoring to ensure network health and critical application availability.

Question 8

What is CyBSD?

Accepted Answer

CyBSD is our Security Core platform featuring SIEM log analysis, SOAR workflow automation, and threat intelligence integration to provide real-time threat response and security posture visibility.

Question 9

What does WAFX protect against?

Accepted Answer

WAFX (App Security) offers enterprise-grade protection including Web Application Firewall, virtual patching, and bot mitigation to prevent data breaches and application-layer attacks.

Question 10

What IT Consulting services do you offer?

Accepted Answer

We provide Digital Transformation Strategy, IT & Cloud Efficiency Optimization, and Next-Gen Infrastructure Solutions to future-proof your business operations.

Question 11

What is SOC as a Service (SOCaaS)?

Accepted Answer

SOCaaS provides comprehensive 24/7 cybersecurity protection, including monitoring, detection, and response to threats, eliminating the need to build and maintain an in-house SOC.

Question 12

What are the available SOCaaS plans?

Accepted Answer

We offer three plans: Essential (8x5 monitoring), Advanced (24x7 monitoring, incident response, compliance support), and Enterprise (custom rules, dedicated analyst, MDR & threat hunting).

Question 13

What ICT Infrastructure solutions are available?

Accepted Answer

We offer full lifecycle solutions including Hyperconverged Infrastructure, Tier III+ Data Center Solutions, and Enterprise Networking, all ISO 27001 & 9001 certified.

Question 14

What payment methods are accepted?

Accepted Answer

We accept payments via bank transfer, credit cards, and several other digital payment methods as per contract agreement.

Question 15

How can I view my invoice?

Accepted Answer

If you are a registered client, you can log in to the Customer Portal to view billing history and download your invoices.

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